Community Surveys

Welcome to the Mozilla Community Survey, where your opinions count!

Mozilla is a community, and you are a vital part of it.

With the Community Survey Program, we're creating a knowledge base about our communities, learning about your opinions, feelings, and ideas. And we're asking you to help us — because you simply know better.

We would appreciate if you could take a few moments to complete this survey. It won't take more than a minute or so to answer. Thanks!

Evaluating the quality of Mozilla's community-driven support

In this survey, we hope to learn from you how well Mozilla and the community in your locale are doing with product support. Your insight will help us determining what we could do to make our users more satisfied with the Mozilla support experience.

How would you rate the support that community provides for Mozilla products in your language? *

For example: discussion boards, wikis, frequently asked questions, chats.
Rate the quality from 1 (lowest) to 5 (highest).

1
(lowest quality)
2
3
4
5
(highest quality)
No support exists
I don't know
1
(lowest quality)		2345
(highest quality)		No support existsI don't know
Mozilla overall
Firefox
Thunderbird
Calendar
SeaMonkey
Camino
Add-ons

In my community... *

Strongly disagree
Disagree
Neutral
Agree
Strongly agree
I don't know
Strongly disagreeDisagreeNeutralAgreeStrongly agreeI don't know
... most of the relevant support can be found in my language
... support in my language is superfluous. English is sufficient.
... the support sites have a structure that is easy to read and navigate
... users ask questions in the right channels
... users rarely ask the same question more than once
... the support sites are up-to-date
... the support sites cover the most common issues well
... the support sites load at least as quickly in my browser as other sites I visit
... the support sites make use of screencasts and tutorial videos to help our users
... new issues/problems with Mozilla software are quickly addressed on the support sites

What resources make or would make the user-to-user support in your language more effective? *

Rate the importance from 1 (least important) to 5 (most important).

1
(least important)
2
3
4
5
(most important)
1
(least important)		2345
(most important)
Tutorials/How-to's
Troubleshooting articles
Support available from a single site
Screenshots
Screencasts/videos
Specific versions of support depending on operating system (Windows/Mac/Linux)
Forums
Live Chat embedded in the support sites
Voice support via phone or VoIP (e.g. Skype)
Instant messaging support (e.g. IRC, AIM)

What is your involvement in the Mozilla project? *

Just check all the answers that you feel describe you best.

Please tell us where you come from: *